Most businesses decide on business management software based on which one has the most bells and whistles, what they think are the best features for them at the lowest possible cost, or has a good reputation.
What businesses really need to consider is how the business management software will impact the flow of their business, their own unique workflow and customer lifecycle.
Streamline your marketing, sales, operations and support processes with Impel's powerful Alerts and Workflow Engine (AWE). Automate your business processes based on your unique needs.
Workflows are triggered when a specified event occurs in
the system, such as a field being updated or a record being
created. Workflows in Impel can be set to automatically
perform actions including sending emails or creating or
updating other records in Impel.
Here are some examples of simple workflows in Impel:
- Create a task for a user to approve an Order, when an Order greater than $ 2000 is received
- Automatically assign a ticket to a specific agent based upon product and contact's preferred language
- Send a pre-formatted email to a Contact with a formatted Ticket number when a Ticket is added.
You can stack and sequence workflows in Impel to cause really complex sets of actions to happen automatically, without user intervention. Eliminate the grunt work from sales, operations and support processes, so that your reps, agents and ops teams spend more time with customers and on productive tasks, rather than on mundane, repetitive tasks.
Click here for more detail about the Impel Alerts & Workflows Engine (AWE).
See how one of our customers used Impel's AWEsome workflows for maximum effect.