In-app customer service SDK
Ticket submission, Knowledge base, Live Chat and more - provide all this natively to your mobile app customers, from within your app. Provide your app customers with 1-click access directly to your support team. And it's all integrated to the same Impel that your support team uses for handling calls and emails in your support center.
Want to check out the dftly SDK? Download it here.
Check out the dftly documentation and learn how to use the SDK.
Everything you need to communicate and engage in-app, wowing your customers.
Give app users one-click access to your agents - assigned agent will see the user's details pop right up in Impel (i.e. your Cloud CRM)
Connect with users via messaging and not Live Chat? Sure - they'll still see a conversation, but agents in Impel can work with issues as Tickets
Help your app users help themselves - by accessing FAQs and articles right from your app; happy customers, less work for everyone
Enable Social login in your app and bring the user's profile details into Impel, so agents can have more informed conversations
Push notifications when issues are answered, new deals are available, whatever from Impel to your app
Custom Fields, Custom Objects, everything you need to connect - all in Impel and in your app, as you configure it
All that you want to know about every app user (name, email ID, phone number, etc.) can be analyzed in Impel on the Cloud
Your app-users' phone make, model, OS, form factor - a whole lot of detail, all available for analysis within Impel
Complete, configurable, scalable CRM as part of your subscription, so you can actually use what you learn from your customers