In-app customer service SDK

Ticket submission, Knowledge base, Live Chat and more - provide all this natively to your mobile app customers, from within your app. Provide your app customers with 1-click access directly to your support team. And it's all integrated to the same Impel that your support team uses for handling calls and emails in your support center.

Download our Sample app and check it out on your mobile. The source code is available on Github.

Want to check out the dftly SDK? Download it here.

Check out the dftly documentation and learn how to use the SDK.


Everything you need to communicate and engage in-app, wowing your customers.

Live Chat

Give app users one-click access to your agents - assigned agent will see the user's details pop right up in Impel (i.e. your Cloud CRM)


Connect with users via messaging and not Live Chat? Sure - they'll still see a conversation, but agents in Impel can work with issues as Tickets


Help your app users help themselves - by accessing FAQs and articles right from your app; happy customers, less work for everyone

Social Profile

Enable Social login in your app and bring the user's profile details into Impel, so agents can have more informed conversations


Push notifications when issues are answered, new deals are available, whatever from Impel to your app

Custom Everything

Custom Fields, Custom Objects, everything you need to connect - all in Impel and in your app, as you configure it

User Details

All that you want to know about every app user (name, email ID, phone number, etc.) can be analyzed in Impel on the Cloud

Device Profile

Your app-users' phone make, model, OS, form factor - a whole lot of detail, all available for analysis within Impel

Integrated CRM

Complete, configurable, scalable CRM as part of your subscription, so you can actually use what you learn from your customers